Terms and conditions of sale

Version of 19 October 2026

These terms govern purchases of experiences, Gift Cards and products on www.langhemyfood.com. Before you confirm an order we ask you to read and accept them: you can print or save them at any time from this page. Personal data is covered by the privacy policy. The Italian version is the original; this is a translation.

1. Who we are

LangheMyFood S.r.l.
Registered office: Via Vivaro 29/A, 12051 Alba (CN), Italy
VAT number and tax code 03715690040 · REA CN-311599 · Share capital € 83,833.33 fully paid up
Email info@langhemyfood.com · Certified email (PEC) langhemyfood@pec.it · Phone +39 0173 530010

2. What we sell and to whom

Experiences in the Langhe, Roero and Monferrato (tastings, cooking, nature, wellbeing), run by local operators we select. The seller is LangheMyFood S.r.l., which is responsible to you for their proper performance.
Gift Cards to be used on the website.
Local products, when available. If a product page and the cart show a product as "sold and shipped by" another company, that company is the seller and its own terms, referred to on the product page, also apply: in that case LangheMyFood handles the order and collects the price on its behalf.

These terms are addressed to consumers, that is individuals buying for purposes outside their trade or profession. For businesses (corporate gifts and team experiences) the terms of the offer we agree apply; for anything not covered there, these terms apply, except the rules reserved to consumers, such as the right of withdrawal and the consumer's court.

3. How the contract is made

Add the experiences, Gift Cards or products you like to the cart, also with the help of Sofia, who can fill the cart for you: the purchase always takes place in the website's cart and checkout.
Log in to your account or create one, and enter your billing details and, for products, the delivery address and shipping method.
Choose the payment method, check the summary (prices, any shipping costs, total) and accept these terms.
Press the final checkout button, which states the obligation to pay: at that moment you send the order.

The contract is made when you receive the order confirmation by email, with a summary of what you bought. Until you send the order you can correct your details by going back to the previous checkout steps. We keep the contract in our systems and you can also find it in your account under "Your orders". In case of doubt, the interpretation most favourable to the consumer prevails.

4. Prices

Prices are in euros and include VAT. For experiences, the page states whether the price is per person or "for two people": in the latter case one booking covers two participants. Shipping costs for products are shown at checkout before you confirm the order. If a price is obviously wrong because of a clerical error, we will tell you and you can choose whether to confirm the order at the correct price or cancel it and get a refund of what you paid.

5. Payment

You can pay with the methods shown at checkout:

Bank transfer: the bank details appear at the end of the order and in the confirmation email; please put the order number in the payment reference. If payment does not arrive within 7 days of the order, we may cancel it.
Cheque: made out to LangheMyFood S.r.l. and sent to the address shown at checkout; the order is processed once the cheque has cleared.
Cash on delivery: only for shipped products, when offered at checkout; you pay the courier on delivery.

Experiences and Gift Cards are activated when we receive payment. The website does not process payment card data. We issue an invoice on request: enter your billing details at checkout, including your tax code or VAT number.

6. Experiences

Date: after payment we write to you, usually within two working days, to agree the date with the operator based on their availability. The experience must take place within 12 months of purchase.
What is included: what is described on the page (duration, place, services included, who it is suitable for). Unless stated otherwise, getting to the place of the experience is up to you.
Requirements: tastings of wine and other alcoholic drinks are for adults only. For wellbeing or sports experiences, tell us in advance about any health conditions, pregnancy, allergies or intolerances, and follow the operator's safety instructions.
Punctuality: if you arrive late, the experience may be shorter. If you do not show up without having cancelled within the terms of the next point, the price is not refunded.
Change of date and cancellation by you: once the date is set, you can move it or cancel the experience with a full refund up to 7 days before. After that, the price is not refundable, except in the cases of the next point.
Cancellation by us or the operator, bad weather and force majeure: if the experience cannot take place for reasons of the operator, because of weather that makes it impossible or dangerous, or because of force majeure, we will offer you another date or an equivalent experience; if no solution suits you, we refund you in full.
Expiry: if the date is not set within 12 months of purchase for reasons that depend on you, the experience expires without refund.

7. Gift Cards

The available amounts are shown on the Gift Card page. After payment we email you the code, which you can give away or print.
The code can be used on the website for experiences and products within 12 months of purchase. If you use only part of its value, the rest remains available for another purchase until it expires; if the order exceeds the value of the Gift Card, you pay the difference with the other payment methods.
The Gift Card cannot be exchanged for cash. Keep the code safe: anyone who has it can use it. If you lose it, write to us with the order details and we will send it again.

8. Products and delivery

We ship to Italy and to European Union countries. Times and costs are shown at checkout; unless stated otherwise, we deliver within 30 days of the order. If a product is no longer available, we will let you know and refund you within 14 days.
On delivery, check the parcel: if it is damaged, accept it with a written reservation on the courier's document and write to us as soon as possible, ideally with a few photos.
The risk of loss or damage passes to you when you, or a person you designate other than the courier, receive the products.
For food products, ingredients, allergens, storage instructions and expiry date are shown on the label and on the product page; in case of differences, the label of the product received prevails.

9. Right of withdrawal

As a consumer you can withdraw from the contract without giving any reason within 14 days:

for products, from the day on which you, or a person you designate other than the courier, receive them;
for experiences, from the day of purchase, as long as the date of the experience has not been set;
for Gift Cards, from the day of purchase, if the code has not been used.

How to withdraw. The easiest way is the "Withdraw from the contract here" function, at the bottom of every page of the website and in your account: you enter your name, order number and email, press "Confirm withdrawal" and immediately receive by email a receipt with the content of your statement, the date and the time. Alternatively you can send us a clear statement, also using the form at the bottom of this page, by email to info@langhemyfood.com, by certified email to langhemyfood@pec.it or by post to our registered office. The withdrawal is in time if you send it before the period expires.

When withdrawal does not apply (Art. 59 of the Italian Consumer Code):

products liable to deteriorate or expire rapidly;
sealed products that are not suitable for return for health protection or hygiene reasons, if they were unsealed after delivery;
services related to leisure activities when the contract provides for a specific date or period of performance: for experiences whose date has already been set, the cancellation rules of point 6 apply;
services fully performed, if performance began with your express consent and your acknowledgement that you would lose the right of withdrawal.

Returning products. Send the products back, intact and if possible in their original packaging, within 14 days of telling us about the withdrawal, to the address we give you. The direct cost of returning them is borne by you. You are only liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.

Refund. Within 14 days of the day we receive your withdrawal we refund what you paid, including standard delivery costs, using the same means of payment you used, unless you expressly ask for a different one; for cheque and cash on delivery we refund by bank transfer to the account you indicate. For products we may withhold the refund until we receive them or until you show us that you have sent them back.

10. Legal guarantee of conformity

For products sold by us, we are liable for lack of conformity under Articles 128 and following of the Italian Consumer Code, when it becomes apparent within two years of delivery. For food, conformity is also assessed against the expiry date or best-before date. If you find a defect, write to us as soon as you discover it with the order number and, if you can, a few photos: we will offer to replace the product or, if that is not possible, refund it. For experiences, we are responsible for their proper performance as provided by law.

11. Sofia and use of the website

Sofia is an automated assistant based on artificial intelligence: she suggests experiences and products and can make mistakes. Her replies are not binding offers: prices, availability, ingredients, allergens and conditions are those shown on the product page and at checkout when you order.
By using the chat you agree not to enter unlawful or offensive content or other people's personal data, and to use it only to find out about our products and experiences. In case of abuse we may restrict access.
The website's texts, photographs, videos, trademarks and graphics belong to LangheMyFood S.r.l. or to their respective owners and may not be reproduced without permission.

12. Liability

We are not liable for delays or failures caused by force majeure or otherwise beyond our control; in these cases we will offer you an alternative or a refund of what you paid. Nothing in these terms limits the rights the law gives consumers.

13. Customer service and complaints

For questions and complaints write to info@langhemyfood.com or to our certified email langhemyfood@pec.it, or call +39 0173 530010, quoting your order number. We usually reply within two working days. To settle a dispute you can also turn to an alternative dispute resolution (ADR) body under Articles 141 and following of the Italian Consumer Code.

14. Governing law and jurisdiction

The contract is governed by Italian law, without prejudice to any more favourable protection you enjoy under the law of the country where you live. For disputes with consumers, the court of the place where the consumer lives or is domiciled has jurisdiction (Art. 66-bis of the Italian Consumer Code).

15. Changes

We may update these terms. Each order is governed by the version in force and accepted at the time of purchase; the date at the top shows the latest version.

Withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: LangheMyFood S.r.l., Via Vivaro 29/A, 12051 Alba (CN), Italy, email info@langhemyfood.com, certified email langhemyfood@pec.it
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*): …
Ordered on (*)/received on (*): …
Order number: …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is notified on paper): …
Date: …

(*) Delete as appropriate.