The questions you ask us most often.

We ship to Italy and every country in the European Union. The exact cost depends on the address and you see it at checkout, before paying.

With care, because it has to travel. Bottles get their own protection, preserves and sweets are kept apart, and inside you'll find a card telling the story of the products you chose.

Estimated times for your area are shown at checkout and confirmed in your order email.

Of course. Write it in the message field at checkout and we'll put it in the box, on a card.

You'll find them all at checkout, in the Payment step.

Yes. Payment details are handled by the card network or provider you choose at checkout. The shop never sees or stores them.

On the experience page choose how many of you there are and complete the purchase. Then we'll write to you to find a date together.

It depends on the experience: each page says who it's designed for. If in doubt, write to us before booking.

If it rains, outdoor experiences move to another date or take place indoors. We'll get in touch to decide together.

Only what's needed to handle orders and requests. The details, with legal basis and retention times, are in the privacy policy.

Yes. From your account, under My personal data, you can download them or ask for them to be deleted.

Yes. It's optional, separate from privacy consent, and you can withdraw it whenever you like from the link in every email.